RETURNS AND EXCHANGES LOLA NEW YORK RETURN POLICY Thank you for shopping Lola New York. Returns and exchanges on any unworn and unwashed or defective merchandise are accepted within 14 days of package arrival date. Merchandise received past 14 days of delivery date will automatically receive a store credit. Please note that personalized Items cannot be returned or exchanged. We have a 14-day return and exchange policy starting from the date you receive your package. Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take 2-3 weeks. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return or exchange, you must first contact a Customer Representative at firstname.lastname@example.org with a detailed description of what you want to return or exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s). For exchanges, please specify the new style /color / size you wish to receive. LOLA New York reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discoloration, tears, and/or other material deteriorations that occur with use will not be regarded defective. We do not replace products that have previously been replaced. Please note that availability of the replacement item is not guaranteed. To complete your return or exchange, please fill out the included Return Form. For exchanges, specify the exchange item and the new style /color / size on the return/exchange form, and include both this completed form, and your receipt of purchase, in your return package. Customer is responsible for any return shipping, we suggest you insure the package via Mail or UPS and purchase tracking services for your protection. Please provide our Customer Service team with your tracking information (the easiest way is to follow up with email@example.com on the same email thread where you initiated the request). Save the shipping receipt for your records. Once your return has been processed, you will automatically receive a notification. We only accept returns or exchanges purchased from lolanewyork.com and not through any of our retail stores. WHERE TO SHIP YOUR RETURN/EXCHANGE MERCHANDISE: LOLA NEW YORK RETURNS 396 Mamaroneck Ave White Plains, NY 10605 914.358.1314 SALE TERMS All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders. No returns, exchanges, or store credit. No exceptions.