RETURN POLICY


RETURNS AND EXCHANGES

LOLA NEW YORK RETURN POLICY

Thank you for shopping Lola New York.

Returns and exchanges on any unworn and unwashed or defective merchandise
are accepted within 14 days of package arrival date. Merchandise received
past 14 days of delivery date will automatically receive a store credit.
Please note that personalized Items cannot be returned or exchanged.

We have a 14-day return and exchange policy starting from the date you
receive your package. Refunds will be processed and a credit will
automatically be applied to your credit card or original method of
payment. Please note full inspection and processing of returns can take
2-3 weeks.

To be eligible for a return or exchange, your item must be unused and in
the same condition that you received it. It must also be in the original
packaging.

To initiate a return or exchange, you must first contact a Customer
Representative at info@lolany.com with a detailed description of what you
want to return or exchange plus your order number and we will get back to
you with confirmation within 1-2 business day(s). For exchanges, please
specify the new style /color / size you wish to receive.

LOLA New York reserves the right to assess merchandise and determine
whether damage is a result of defective production or normal
wear-and-tear. Discoloration, tears, and/or other material deteriorations
that occur with use will not be regarded defective. We do not replace
products that have previously been replaced.

Please note that availability of the replacement item is not guaranteed.

To complete your return or exchange, please fill out the included Return
Form. For exchanges, specify the exchange item and the new style /color /
size on the return/exchange form, and include both this completed form,
and your receipt of purchase, in your return package.
Customer is responsible for any return shipping, we suggest you insure the
package via Mail or UPS and purchase tracking services for your
protection. Please provide our Customer Service team with your tracking
information (the easiest way is to follow up with info@lolany.com on the
same email thread where you initiated the request).

Save the shipping receipt for your records. Once your return has been
processed, you will automatically receive a notification.

We only accept returns or exchanges purchased from lolanewyork.com and not
through any of our retail stores.


WHERE TO SHIP YOUR RETURN/EXCHANGE MERCHANDISE:

LOLA NEW YORK RETURNS
396 Mamaroneck Ave
White Plains, NY 10605
914.358.1314


SALE TERMS
All orders placed on sale items are FINAL and we will not be able to
accommodate any adjustments to completed orders.
No returns, exchanges, or store credit. No exceptions.