In Store

LOLA NY will accept returns and exchanges on any unworn, ticketed and unwashed merchandise within 7 days of purchase for a full refund.

After 7 days pass, sales become final.  
Please note that some items are FINAL SALE and cannot be returned or exchanged 
including candles, scarves, gloves, hats and all marked down items.


Returns and exchanges on any unworn and unwashed or defective merchandise are accepted within 7 days of package arrival date. Please note that personalized Items cannot be returned or exchanged. Customer is responsible for return shipping.

Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take 2-3 weeks. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

LOLA New York is not responsible for theft once a package has been delivered  It is the buyers responsibility to contact the delivery carrier and place a claim  

To initiate a return or exchange, you must first contact a Customer Representative at with a detailed description of what you want to return or exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s).

For exchanges, please specify the new style /color / size you wish to receive. LOLA New York reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discoloration, tears, and/or other material deterioration that occur with use will not be regarded defective. We do not replace products that have previously been replaced.

Please note that availability of the replacement item is not guaranteed. To complete your return or exchange, please note in your invoice the change or reason for return. For exchanges, specify the exchange item and the new style /color / size on the return/exchange form, and include both this completed form, and your receipt of purchase, in your return package.

Customer is responsible for any return shipping, we suggest you insure the package via Mail or UPS and purchase tracking services for your protection. Please provide our Customer Service team with your tracking information (the easiest way is to follow up with on the same email thread where you initiated the request). Save the shipping receipt for your records. Once your return has been processed, you will automatically receive a notification. We only accept returns or exchanges purchased from and not through any of our retail stores.  





396 Mamaroneck Ave

White Plains, NY 10605



SALE TERMS All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders. No returns, exchanges, or store credit. No exceptions.


Sign up for our newsletter
No thanks